Need a hand?
Flick us an email and we'll get back to you within 1-2 business days. Or check the FAQs below first, might save you the wait.
Email support hello@smashio.com.au →When does SMASHIO launch?
Sydney, spring 2026. Join the waitlist on the homepage and we'll notify you the day it's live. Melbourne is next.
Is SMASHIO free?
Yeah, finding and joining games is free. Any court booking fees are set by the venue, not SMASHIO.
How does the skill tier system work?
Your tier is based on games played and self-reported skill level to start, and adjusts over time based on match results and player feedback, so games stay fair.
What if someone doesn't show up to a game?
No-shows affect the offending player's reliability score, which is visible to hosts before they approve join requests. Repeated no-shows can lead to account suspension. See our Terms of Service.
How do I delete my account or data?
Email hello@smashio.com.au and we'll delete your account and personal data within 30 days. Details in our Privacy Policy.
I found a bug. How do I report it?
Email us at hello@smashio.com.au with what happened and, if you can, a screenshot. Helps a lot.